Refund Policy
Oct 16, 2023

Refund Policy

At we are committed to fully meeting our clients’ needs. While this is true, we understand that situations may arise where a refund is necessary. When such a situation arises, we have a set of guidelines that we follow when processing refund requests.

We desire to make clients as comfortable as possible when enjoying our products. For this reason, we have put in place to ensure that your money is safe with us. One of such measures is a refund policy.

Any client has the right to initiate a refund request at any stage of their order and this company has the responsibility of processing such a request using the guideline outlined on this page.

Transparency and clarity is important for both the client and this company when processing refund requests.

Please read our refund policy carefully to understand the terms and conditions that apply.

What is a refund?

For the purpose of this policy, a refund means an amount of money that a client may request from this company after making a payment. A refund can either be full or partial.

Other technical terms used on this page. The meaning of other technical terms used in this page is as provided for in our terms and conditions page.

The process of cancelling an order

The client reserves the right to cancel their order at any stage of its processing.

To cancel an order, a client has to contact us through the client support team. For the cancellation requested to be processed, the client must clearly express the intention to cancel such an order. A written message instead of a verbal one is preferred.

100% refund

There are certain circumstances under which we offer 100% refund.

If a client initiates order cancellation before the order can be assigned to an individual to work on it in our company, then the client will receive a full refund.

If a client pays by mistake multiple times for a single order. If a client makes multiple payments that exceeds the amount due for the ordered product then they are entitled to a full refund for the amount that exceeds the total cost of the ordered product.

When a client orders multiple products by mistake. If you place multiple similar orders by mistake you are entitled to a full refund of the ordered extra products provided you cancel the extra orders before they are assigned to a client.

Please note that when processing a full refund, the refund shall be made minus any transactional charges if applicable.

Eligibility for Refunds

We offer refunds under the following circumstances:

Quality Concerns

If the delivered product does not meet the specifications and requirements you provided. Our team of experts always prepare our clients’ projects using the provided instructions. However, even after doing so, the client may feel that the delivered product does not meet the set requirements. When initiating a refund request on this ground you must first request free revision. Once your work has been revised several times and still it does not meet your original specifications then you can now proceed and request a refund.

If the quality of the work is significantly below the standards expected then you can request for a refund. To qualify for refund on this ground, you must provide evidence from the delivered work showing that it does not match your level of study.

Service Non-Delivery

Although it rarely occurs, this company may fail to deliver the ordered product. When this happens the client has a right to initiate a refund request.

However, we are committed to ensuring that we are committed to ensuring that we deliver all the ordered products.

 Duplicate Payment

In case of accidental double payment for the same order. The client has the responsibility to inform this company as soon as possible once this happens.

This company cannot make a refund on this ground if the refund request is initiated after seven working days.

Late Delivery of the ordered product

This company treats a refund request made on the ground of cancellation of an order as a “special request”. For this reason, you must clearly title your message as such when initiating this type of refund.

One of the main conditions of qualifying for this type of refund is that the agreed deadline of the requested product must have passed.

When calculating the amount to be refunded, the company will take into consideration the amount of hours or days that have passed after the agreed deadline. The price will then be recalculated using the now longer deadline and this will make the ordered product cheaper. The company will then refund the amount obtained by subtracting the new cost from the original cost of the product.

In the event that the company delivers the product so late that it becomes no longer possible for the client to use it then the client has the right to request for a full refund. Once the refund is made, the company will use the product that it had delivered to the client for commercial purposes. Therefore, the client may not use that product in any way after the refund has been made.

Non-Eligibility for Refunds

There are special circumstances under which this company fails to make refunds. Refunds will not be issued in the following situations.

Change of Mind

Sometimes clients change their mind after placing the order and the order has been processed. If you change your mind about using an ordered product after it has been delivered then you will have forfeited your right to a refund.

We strongly advise our clients to be certain that they really want to use our services before initiating the ordering process. Doing so prevents one from the losses that they might suffer due to indecisiveness.

Customer Responsibility

This company cannot offer a refund if the grounds of placing such a request is a customer’s irresponsibility.

For instance, if you fail to provide essential project details, materials, or information needed for the project then we cannot offer you a refund.

Similarly, if you fail to download the product that we deliver to you on time then you cannot later initiate a “special” request citing late delivery.

Moreover, if you fail to pay for the ordered product on time then you cannot later request a refund on the grounds of late delivery.

If we are unable to access you to seek clarification on the order under progress then we cannot refund you if we fail to deliver the ordered product or deliver it late.

Plagiarism Detection

At this company, we do not condone any form of plagiarism. Please refer to our plagiarism policy on our terms and conditions page to better understand how we deal with this concept. While this is true, there are certain conditions under which we cannot refund you on the ground of plagiarism.

First, if the project is rejected due to plagiarism when the plagiarized content was provided by the customer.

Secondly, if the customer claims that the work is plagiarized yet they do not have proof to support that claim. For a refund to be made, the client must provide proof of the alleged plagiarism in the delivered product.

Third, if through this company’s investigation, it is determined that it is the client that uploaded the delivered product online and that is what causes the work to be flagged as plagiarized when searched or checked by software that detects plagiarism.

Unclear reasons for requesting a refund

If a client initiates a refund but then they fail to provide a clear reason for making such a request then this company will reject to process such a claim. For this company to offer a refund, the customer must have a valid reason for initiating such a request.

Refund Process

The refund process must be initiated by the client.

To request a refund, please contact our customer support team within 14 days of receiving the final project.

Provide clear and valid reasons for your refund request.

The company will evaluate the refund request and communicate its decisions to the client within seven working days.

Once the company has accepted to offer you a partial or full refund you should expect to get your funds back within a period of not more than 30 days.

Evaluation and Resolution

Once a refund request has been made, we take due diligence so as to be fair to both the client and the expert assigned the given order under focus.

We will carefully review your request and circumstances. This may include re-evaluating the project and consulting with the writer or expert involved.

The company may ask you to provide relevant evidence to support your claim before it can process your refund request. This usually applies when one is making a refund request on the basis of an allegation of the delivered product being of poor quality.

Factoring discounts when making a refund

When making a refund, this company shall factor in a discount.

A client who enjoyed a discount when placing an order cannot request for the discount when initiating a refund. For instance, a client whose order amounted to $100 but enjoyed a 20% discount and ended up paying $80 cannot claim the initial amount of $100 while making a claim.

The discounted amount that the client paid for the order shall be the basis of calculating the amount that the client shall be refunded.

The two refund types that we offer

We offer two main types of refunds if the client meets the eligibility criteria

Full refund. If your request is eligible, we will issue a full refund. A full refund means that we shall refund you an amount equal to the one paid for the given order or orders minus any transaction costs.

Partial refund. If your request is partially eligible, we will calculate a partial refund. The amount to be issued under partial refund is calculated by taking into consideration the circumstances of the request and the amount of effort that the expert assigned to execute the order may have put in.

Refund Timelines

This company commits itself to make refunds as soon as possible. We do not have any desire to inconvenience our clients in any way.

Once we have received a refund request, we shall process it and communicate the determination to the client within seven days.

After the refund has been approved, the client should expect to receive their funds back in a maximum of 30 days.

While we are committed to making refunds as soon as possible, it is important to note that the time it takes for the funds to be returned to your account may vary depending on the payment method used and your financial institution.

Payment Reversal

To speed things up, after approving a refund on the grounds of a duplicate payment, we will initiate a payment reversal to refund the excess amount promptly.

Initiating a payment reversal when making a refund for a duplicate payment also saves transaction costs.


If you are dissatisfied with the project, we offer free revisions within a specified timeframe. You can request revisions to improve the project to your satisfaction.

Please understand that our goal is to provide the best capstone project help possible, and we will work diligently to resolve any issues or concerns you may have. Your satisfaction is of utmost importance to us.

Modifications of this policy

This company reserves the right to change this refund policy if need be and in a manner that it sees fit.

This company may change the contents of this page without prior notice to any user or client.

We recommend reviewing our refund policy periodically to stay informed about any updates or revisions.

By placing an order on this website, you agree to adhere to the contents of this refund policy.

If there is anything that you do not agree with in relation to this policy please do not order for any of our services.

Feel free to contact us via our client support team if you need some clarification on the content of this page.